Your money staysprotected until thejob is done.
Handing money to a transport company you've never met takes trust. So we removed the need for it: every payment is held by an independent, FCA-regulated payment service and released to us only when you confirm your vehicle has arrived safely.
The safeguarded payment process
Six steps between your £ and our lorry
Request your quote
Tell us what you're moving and where. We send a fixed, customised quote in pounds — no hidden extras.
Pay into a safeguarded account
Your £ goes to an independent, FCA-regulated payment service — never directly to Solaris Transport.
We collect your vehicle
Collection is verified with photographs and a signed condition report before we set off.
Funds stay protected in transit
While your vehicle is on our lorries, your £ stays safely held by the independent service.
You confirm delivery
On arrival you inspect your vehicle and digitally confirm everything is exactly as it should be.
Payment is released
Only then is the £ released to Solaris Transport. If something isn't right, the funds stay protected while it's put right.
Protection that goes beyond the payment
Independent FCA-regulated service
Funds are held by a payment institution authorised and supervised by the Financial Conduct Authority — completely separate from our own accounts.
Verified collection
Every collection is documented with photographs and a signed condition report before your vehicle leaves its starting point.
Digital proof of delivery
You confirm safe delivery digitally. That confirmation is the trigger that releases your payment — nothing else.
Goods in Transit cover
Your vehicle is covered while it is on our lorries, so it is protected physically just as your money is protected financially.
Common questions
Everything customers ask about payment protection
Book transport with built-in protection
Get a fixed quote today — payment protection is included on every single booking, at no extra cost.